Archive | Social Media RSS feed for this section

5 New Year’s Resolutions Every Young Professional Should Make

31 Dec

Ah, what a year 2013 has been. If you’re anything like the majority of the population, you’re probably looking forward to the new year, and with it, a fresh start. But instead of making the standard resolutions this year, like eat better, lose weight and save more money, try these 5 ideas: 

Image

1. Forget the Fear: How many things have you not done in your life because you were afraid? Whether that’s going out for a new job, telling your boss you’d like a raise, or even saying hello to someone new at a networking event, it’s time to lose the fear and just do it. Especially if that fear is a fear of failing. Those who have succeeded have done so by being courageous and taking the “risks” that others wouldn’t. In 2014, let go of fear and take a chance. 

2. Make New Friends: A lot of articles going around suggest putting down the phone and living in the now in 2014. I challenge you to take it a step further–put down your electronics and put yourself out there, meet more people, make more friends. Success in many industries, including public relations and advertising, is all about who you have in your corner. Surround yourself with people who motivate, encourage and inspire you. In 2014, make friends with people who are smarter, more successful and more motivated than you are. It will rub off.

3. Work on Your Personal Brand: We live in a #digital world, and because of that everything you do online is going to follow you IRL (in real life). How do you want your boss and future co-workers to view you? Your social media profiles is an extension of who you are–put your best foot forward and show everyone the best you possible. There used to be a thing called a diary, which no one else was meant to read. If you must get it off your chest, put it there. In 2014, clean up your social media profiles and appear more professional in your online activities. (See: “How social media can help (or hurt) you in your job search” via Forbes)

4. Find a Mentor: The most important lesson I have learned thus far in my career is that the only way to achieve maximum professional growth is to learn from someone who has already done it. Find someone already in the job that you want and study from them, ask them questions, take the good with the bad and learn from their experiences. If you’re still a student, use that student card! Kick the fear (see #1) and email someone you admire, ask them if you can take them to coffee to ask them questions about their career. In 2014, find your footing by studying someone else’s footsteps. 

5. Learn to Work Well with Others: Yes, we all hated those group projects in school. But, guess what? Group projects happen every day in real life. In fact, your career will undoubtedly be built on the ability to work well with other people. Learn how to play well with others. Observe how others work and understand how best to communicate with them. Teach yourself how to lead a group, and when to sit back and let others lead. Great leaders know how to bring the best out of those they work with. In 2014, practice collaborating with others to produce the best work you can. You cannot succeed alone. Trust me.

Lastly… HAPPY NEW YEAR! May 2014 be the best year yet.

Have others you’d add? Comment below!

Reputation Management: Yelp and Apple Maps Unite

3 Oct

Unless you live in a world completely disconnected from the media, you must have heard chatter about the newest iPhone and the subsequent software update ios 6. What you may have thought much about, however, is how Apple has stepped up the importance for reputation management in social media. 

The latest iPhone software update has integrated Apple Maps with Yelp profiles. Now, when you search for a location in your Apple Maps app on your iPhone, search results are accompanies by Yelp profiles.

Yelp ratings show up in location search results on Apple Maps

The platform even allows the user to browse through Yelp reviews without ever leaving the Apple Maps app.

Choose the “Reviews” tab to check out what others are saying

Hypothetically speaking, if I am in a new town and want to find a place to get a cup of coffee, I can go into the Apple Maps app and type “coffee” into the search bar. The search results will then show me the nearest places matching that description. I click on the closest one. It has an average rating of three stars, so I decide to learn more about it by checking out customer reviews. When I land on the tab, all I see is negative comments about how poor the service is and how overpriced the coffee is. Obviously I am going to choose to go somewhere else.

To someone who hasn’t worked with brick-and-mortar brands before, it may not be apparent at first the implications of this integration. The main take-aways are:

Monitoring is necessary. This integration makes it so that ever SMB and enterprise-level business needs to dedicate some resources to monitoring its Yelp profiles for negative reviews. Companies should also work to turn those negative reviews into a positive experience by addressing customer concerns and showing that your company cares.

Reviews can impact revenue. With this further integration of social and search, negative reviews have even greater impact to upset revenue. If customers are constantly unhappy and voice concerns, others will begin to avoid your store as well. Studies have shown that 70 percent of people trust online reviews–that can be a fairly devastating decline of in-store traffic OR a fantastic increase in traffic from positive reviews.

Locations need to embrace social media. The marriage of social media and search is an inevitable shift in the way we find and interact with brands. The companies that are going to win in search are those that embrace this idea and invest time in making their locations easy to find through search/social mechanisms.

This integration of Yelp in Apple Maps is just one way that search is being impacted and changed in social. Facebook has even teased at creating its own search capabilities.

Brands need to pay attention to how their reputation is being set on various social media platforms, and actively listen  and adjust to what is being said by customers. The only way to win in this scenario is to take every review seriously and position a company as one that genuinely cares what its customers think.

If you are interested in learning more about search and social, and how brands can utilize various tools to manage their online reputation, Like this blog post and I will write a follow up! 

The Evolution of Social: Search, CRM and Data

24 Aug

[Originally published on Digithoughts)

Right now is a good time to be a social media startup. With a growing emphasis on social ROI and keen interest from all industries in harnessing the power of social influencers, big companies are taking notice and quickly snatching up social media startups.

In 2011, Salesforce acquired social media platform Radian6. Earlier this year, Oracle acquired social marketing platform Vitrue and Google acquired Wildfire, a social marketing software developer. Just last week, search engine optimization giant SEOmoz announced their acquisition of Followerwonk, a social tool that measures influence of Twitter users, continuing the trend.

Moral of the story: Companies like Google and Oracle know that the future of social is search, CRM and data.

Beyond these acquisitions, we are already witnessing the effect of social’s growing importance in search. Hubspot’s Dan Zarrella recently released a study in conjunction with SEOmoz that revealed a correlation between social sharing of URLs and inbound links pointing to them. Whether this has a direct or major impact on search result rankings is still unclear, but some in the industry have their suspicions.

“I don’t think anyone really knows exactly how trending topics on social sites impact rankings – however, we’ve seen strong correlations between organic rankings and social signals, such as likes and shares,” Larry Kim, founder of WordStream, told MediaPost last week. “Whenever we have a new article with a decent amount of social interaction, it seems to catapult the page to the first page of results for keyword searches directly related to the post.”

And now, with search engine updates, like Bing’s social integration with Facebook and Twitter, and Google’s “Your World” results from Google+, search and social have grown increasingly dependent on who is doing the sharing. Enter the CRM function of social.

Platforms like Followerwonk and Klout are tools that help people identify influence in the social realm. Though not yet perfect, these tools give marketers the opportunity to find people who have the ability to get the social network buzzing (which, as mentioned earlier, could boost search rankings).

But aside from the possible SEO implications, what this type of software really gives a brand is the opportunity to build strong relationships with a target market. When Salesforce bought Radian6 for $326 million, they recognized the value of social conversations and saw the future importance of cultivating and monitoring these conversations. For example, studies show that 60 percent of brand followers on Twitter are more likely to recommend that brand, while 50 percent are more likely to actually buy that brand. We can expect to see more integration of CRM with social in the future, especially from Salesforce and Oracle, which will no doubt continue to buy out social startups.

Value must be quantified,  of course, which is why the data and analytics function of these social media tools have become so important. CMOs are increasingly spending more and more budget on social media each year. In fact, within the next five years, marketers expect to spend almost 20 percent of their budget on social media — nearly three times the current amount. With the increase in spending, CMOs are going to be hard-pressed to show ROI. Link tracking, change in customer sentiment and increase in engagement will become even more important; I suspect that companies are already trying to figure out how to make these more quantifiable.

The big questions now become: How will all these companies end up integrating the social startups into their platforms? How will these moves affect the way social campaigns are run in the future? We may find out sooner than later if the buy-out trend continues.

Kickstarter Tips for Success

26 Jul

(Disclaimer: I originally wrote this blog post for Olive PR Solutions, Inc.)

Need money fast? Turn to the crowd! Crowdfunding platform Kickstarter again takes center stage in the press with a creative and impressively successful campaign by Penny Arcade. With the promise of an ad-free site, Penny Arcade raised $200,000 in two days and hopes to reach $1 million by mid-August.

While this type of wild success is rare, plenty have played the odds. Out of more than 64,000 Kickstarter projects to date, approximately 44 percent were funded, according to a recent CNN article.

SOLO Eyewear, a San Diego sunglasses startup that donates a pair of prescription glasses or sight-saving eye surgery for every pair of shades sold, is part of the lucky minority that has had a successful campaign with Kickstarter. Exceeding its original goal, SOLO Eyewear ended up raising more than $30,000 in one month.

So, how do you up your chances for a successful campaign like SOLO Eyewear or Penny Arcade’s Kickstarter campaign?

The first thing you need is enticing rewards. The key to offering awesome rewards is knowing your audience and matching their wants with what you can realistically give for their contribution. Penny Arcade is offering rewards that surely have the web comic’s readers digging in their couches for loose change. The list of rewards for Kickstarter backers includes being immortalized in a new video game, to hanging out with the Penny Arcade crew for a night.

SOLO Eyewear cleverly used their Kickstarter campaign to pre-sell their summer collection of sunglasses. By offering sunglasses and swag at different levels, SOLO effectively mobilized their fan base and gave them the motivation to give money, get shades and change lives.

The second factor that plays into a successful Kickstarter campaign is timing. Penny Arcade launched right before Comic Con. They even campaigned a bit at the conference, according to CNN Money. Before you launch, think about the timeline of the campaign. Are there any big conferences that pertain to your company that you can plan around? Are there any holidays or special events that you can hook into to advertise your campaign? Strategy is key in any crowdfunding campaign.

And on the topic of strategy, one of the most valuable components to a Kickstarter campaign is publicity. Penny Arcade’s Kickstarter campaign has no doubt been helped by the fact that CNN, Mashable, Geekwire, and many other national and industry-specific publications have covered it.

For lesser known companies like SOLO Eyewear, social media plays a huge role in building that awareness aspect for a successful crowdfunding campaign. SOLO Eyewear used Facebook to reach out beyond its immediate circle by appealing to existing fans and followers to spread the word about their Kickstarter campaign. By providing frequent campaign progress updates and enticing followers to help reach the next level of funding with promises of style and color reveals, SOLO Eyewear drew significant traffic to its Kickstarter page from Facebook.

So, what’s the moral of the story? Be strategic, be creative and plan ahead, and your Kickstarter campaign could be just as successful as that of Penny Arcade and SOLO Eyewear.

Want a job? Get on Social Media

12 Jul

Social media recruiting is becoming common practice for human resource departments across the U.S., according to a recent study by Jobvite.

With 92 percent of respondents indicating that they plan to use or are using social media to find and hire job candidates this year, its safe to say that if you want a job its time to get social. But where are these employers looking, you may ask?

  • 93 percent turn to LinkedIn (89 percent have made a hire)
  • 66 percent are using Facebook (26 percent have made a hire)
  • 54 percent are using Twitter (15 percent have made a hire)

Before you rush to their Facebook pages and tear down the photos from Saturday nights pub crawl, you may be interested in what recruiters are really peeved about. While 47 percent of respondents indicated a negative reaction to alcohol consumption on an applicants social media profile, 54 percent of respondents indicated that bad grammar and spelling mistakes were even larger hiring deterrents.

But that’s not to say that if you use proper grammar in your Facebook statuses and then post a picture of yourself in a bikini that you’re in the clear. In fact, you may want to think twice before posting those Vegas photos.

  • 78 percent of recruiters had a negative reaction to illegal drug references
  • 67 percent were turned off by posts of a sexual nature

Moral of the story? If you’re looking for a job, you need to clean up your social footprint right now. There is a 92 percent chance that your future employer is looking for you right now on LinkedIn, Facebook or Twitter.

For more results from Jobvite study fill out a quick request form on the company website.

Social Media Mistakes Your Company Is Making

1 Jul

Companies know that in order to do marketing right, it has to be social. Huge companies like Coca Cola and tiny companies like your local mom and pop are all on social. But are they all doing it right? Not really. Better question: Is your company doing it right? If your company isn’t doing the following, it may be time for a social media strategy overhaul:

1. It’s Called Social for a Reason. Many brands are “active” on social, but few of them are really using it correctly. Social media is not a broadcast station. If your company is just posting without communication, it’s doing social all wrong. Social media is an open door between brand and stakeholder, a two-way communication tool. The true value of the medium is having the ability to speak directly to the customer, taking them from casual buyer to brand advocate. Engage with people, assign a community manager to your profiles to monitor conversations.

Caution: If your company isn’t ready to hear what stakeholders have to say about it, your not ready for social. Don’t believe me? Just ask Chapstick.

2. New + Traditional = Perfect. Simply creating a social media profile does not bring the likes/followers to you. I often have to explain to people that if they want their Facebook followers to jump from 10 to 1,000 in a month, they need to take the marketing offline (or invest in advertising). Use traditional forms of marketing to draw traffic to your social media profiles. Advertising should include a hashtag and Twitter handle or a Facebook page URL. Use those marketing dollars offline to get customers to engage online. Take for instance Petflow.com’s campaign that encourages customers to go to Facebook and share photos of their pets. The company uses its packaging to create awareness about their social media presence, and then follow up with a call to action to entice customers to act. From the looks of it, it has been a pretty successful campaign.

3. Combine with PR.  Think of social media as the gateway to all of the world’s influencers. Whether your company’s focus is in consumer goods or B2B, there are journalists, bloggers and business owners/ industry leaders who are actively influencing people on social media. Engage with the influencers of the world for an RT, mention, Facebook post shout out, re-pin, etc. to boost your company’s rapport and reputation.

Likewise, thought leadership is a great way to position your company as an expert in your space. Publish blog articles about thought provoking topics and new ideas. Ask influencers engaging questions to get people really talking about topics in your respective industry. These things combined with the #4 below are extremely effective in social.

4. Everything with a message.  While some brands are just broadcasting their marketing message, others are engaging quite a lot, but are not including a message in their conversations at all. A company must find a happy medium with these. Every single post, tweet, video or pin that your company publishes on its social media profiles should be informed by branding and messaging. Brand messaging combined with lifestyle and related topics creates a genuine yet targeted marketing approach in social media. Create a set of key messages for your brand and ensure that they are subtly weaved through every piece of content that is published. Emphasis on the subtle. (Reread #1 if you don’t understand).

If your company keeps these four things in mind it will be a lot more effective in marketing on social media. It may even see an ROI.

Samantha Afetian is a senior at San Diego State University graduating this December with a bachelor’s degree in journalism with an emphasis in public relations. She can be contacted at @SamAfetian or SamAfetian at gmail.com. Find out more at www.samanthaafetian.com.

Iphone at Heart of Citizen Journalism

16 Feb

In the past decade, smart phones have given rise to a citizen journalism phenomenon. Normal, everyday people are capturing important world events with their Iphones (or other smart phone device) and disseminating it on the web to the masses. In effect,  people without any professional journalism training are stepping into the mass media realm and challenging the very definition of what we traditionally define as a journalist.

We’ve seen citizen journalism in action during such events as 9/11, the Egyptian uprising and even the video that came out of UC Davis during their Occupy protest. It has become an important part of our world, as news is being increasingly broken via social media, and not always by professional journalists.

An interesting infographic from a blog called Frugal Dad found its way to me today and I’ve decided to share it. I think it demonstrates the power of the smart phone technology. The inforgraphic shows how more and more people are turning to their Iphones for photojournalism and neglecting their point-and-shoot cameras. While this takeover is interesting, the inforgraphic touches on the pervasiveness of citizen journalism in “media” today.

The People’s Tech Takeover (infographic):

Continue reading